Shipping policy

sevano Holding GmbH – Shipping Information

At SEVANO, we strive to provide a seamless and premium delivery experience for our customers worldwide. Below you will find detailed information regarding shipping, delivery times and related conditions.

1. Shipping Destinations

We currently ship to the following regions:

  • Switzerland: Nationwide delivery to all regions.
  • European Union: Selected EU member states.
  • International: Selected destinations outside the EU, including the United States.

Available shipping destinations are displayed during checkout. If your country is not listed, please contact us prior to placing your order.

2. Shipping Costs

  • Switzerland:
    Standard free shipping
  • International Orders:
    Shipping costs depend on the destination and will be calculated during checkout. Please note that customs duties, import taxes or local fees may apply and are the responsibility of the customer.

3. Order Processing

  • Orders are processed within 2 business days after receipt of payment.
  • Orders placed on weekends or public holidays are processed on the next business day.

4. Estimated Delivery Times

  • Switzerland: Approx. 2 business days.
  • European Union: Approx. 7–10 business days.
  • International destinations: Approx. 10–14 business days.

Delivery times are estimates and may vary due to customs clearance, carrier delays or other circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your shipment.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of receipt. Kindly include your order number and, where applicable, photographs of the damaged items.

Contact: contact@sevano.com

7. Returns and Refunds

Information regarding returns, withdrawals and refunds can be found in our Return & Withdrawal Policy, which forms an integral part of our Terms & Conditions.

8. Contact

For any questions regarding shipping or delivery, please contact us at:

Thank you for choosing SEVANO. We are committed to ensuring that your order is delivered with care, precision and excellence.